Shipping Policy

Thank you for shopping with GRUND & CO.

We currently offer delivery within South Africa. This Shipping Policy explains how we process, package and deliver orders placed through our online store.

This policy should be read together with our Terms & Conditions and Returns & Refunds Policy.

1. Where We Deliver

GRUND & CO currently delivers to addresses within South Africa.

We do not currently offer international shipping.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Some products may require additional processing time because they are:

• Handmade or made to order

• Personalised or custom engraved

• Framed or specially prepared for delivery

• Sourced specifically for an order

Where a product requires additional preparation time, this will be indicated on the product listing where possible.

3. Delivery Timeframes

Once your order has been dispatched, the estimated delivery timeframe will depend on the delivery option selected and the destination.

Estimated delivery times are provided as a guide and may vary due to:

• The delivery destination

• Courier volumes

• Public holidays

• Weather conditions

• Remote or outlying delivery areas

• Unforeseen operational or logistical delays

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

4. Shipping Costs

Available shipping options and applicable delivery charges will be displayed at checkout.

Shipping costs may vary depending on factors such as:

• Delivery destination

• Parcel size and/or weight

• Selected delivery method

• Courier or delivery service available for the order

Where free shipping promotions are offered, the applicable qualifying conditions will be clearly stated at the time of the promotion.

5. Delivery Address

Orders will be delivered to the address provided at checkout.

Please carefully check your delivery address and contact details before completing your purchase.

If an incorrect or incomplete address is provided, this may result in delivery delays or additional delivery charges.

Where additional costs arise because incorrect information was supplied by the customer, the customer may be responsible for those costs, subject to applicable law.

6. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after dispatch, as the courier may require time to scan and process the parcel.

7. Delivery Delays

Although we aim to dispatch orders promptly, delivery is performed by third-party courier or delivery providers.

Once an order has been handed to the courier, delivery times may be affected by circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist in following up with the relevant delivery provider.

8. Lost Parcels

If your parcel appears to have been lost in transit, please contact us as soon as reasonably possible.

We will investigate the matter with the relevant courier or delivery provider and take reasonable steps to assist in resolving the issue.

Where a refund, replacement or other remedy is required under applicable law, we will provide the appropriate remedy.

9. Damaged Parcels

Please inspect your parcel when it arrives.

If your order arrives visibly damaged, please take photographs of the packaging and product where possible and contact us as soon as reasonably possible.

We may request photographs or other information to assist with investigating the damage with the courier.

Where the product has been damaged in transit and a remedy is due, we will deal with the matter in accordance with our Returns & Refunds Policy and applicable consumer law.

10. One-of-a-Kind and Preloved Products

Some GRUND & CO products are unique, preloved or vintage items.

Because these products may be one-of-a-kind, a replacement may not always be possible if an item is lost or damaged during delivery.

Where a replacement is unavailable, we will provide an appropriate remedy in accordance with applicable law.

11. Handmade and Custom Products

Handmade, personalised and custom products may require additional preparation time before dispatch.

Where an estimated preparation or dispatch timeframe applies to a particular product, this will be communicated on the product listing or during the ordering process where possible.

Personalised products will only be prepared using the information supplied by the customer. Please carefully check names, dates, wording and other personalisation details before completing your order.

12. Delivery to Remote or Outlying Areas

Some areas may have longer delivery times or additional delivery charges depending on the courier service available.

Where an additional charge applies, we will communicate this where reasonably possible before the order is dispatched.

13. P.O. Boxes and Collection Points

Whether delivery to a P.O. Box, parcel locker or collection point is available will depend on the courier or delivery service selected at checkout.

Where a delivery service requires a physical address, the customer will need to provide a suitable delivery address.

14. Delivery Attempts

The courier may make one or more delivery attempts depending on its own delivery procedures.

If delivery cannot be completed because nobody is available to receive the parcel, the address is incorrect, or the customer does not respond to delivery notifications, additional delivery arrangements or charges may apply where permitted by the courier and applicable law.

15. Delivery Confirmation

A delivery may be recorded as completed by the courier using its own delivery confirmation or tracking system.

If you believe your order has been marked as delivered but you have not received it, please contact us as soon as possible so that we can assist with investigating the delivery.

16. Contact Us

If you have any questions about shipping or delivery, please contact us using the details provided on our website.

GRUND & CO
Email: [email protected]
Website: grundco.co.za

GRUND & CO
A curated collective of new, preloved & handmade.