Privacy Policy
Last updated: 19 September 2026
Privacy Policy
At GRUND & CO, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, communicate with us, or purchase products from us.
This Policy should be read together with our Terms & Conditions, Shipping Policy and Returns & Refunds Policy.
1. Who We Are
GRUND & CO is an online store offering a curated collection of new, preloved and handmade products.
For purposes of applicable data-protection legislation, including the Protection of Personal Information Act, 2013 (POPIA), GRUND & CO is responsible for the personal information that we collect and process in connection with our business.
2. Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
Your name and surname
Email address
Telephone or mobile number
Delivery and billing address
Order and purchase information
Information you provide when contacting us
Account or login information, where applicable
Preferences or information you voluntarily provide to us
We only request information that is reasonably necessary for the relevant purpose.
Payment Information
Payments made through our website may be processed by third-party payment service providers.
Where payment is processed by a third-party provider, your payment information may be collected and processed by that provider in accordance with its own privacy policy and security practices.
We do not intend to store complete payment card details on our own systems.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website platform, hosting provider, analytics tools and other technologies used on the site.
This may include:
IP address
Browser and device information
Operating system
Pages visited
Date and time of visits
Referring websites or links
General website usage information
Information collected through cookies or similar technologies
This information may be used to help us understand how visitors use our website, maintain website security and improve the website and customer experience.
4. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Process payments
Arrange delivery of your purchases
Send order confirmations and relevant service communications
Respond to enquiries and customer-service requests
Manage customer accounts, where applicable
Process returns, refunds and exchanges
Improve our products, website and services
Maintain the security and functionality of our website
Detect and prevent fraud, misuse or unlawful activity
Comply with legal and regulatory obligations
Send marketing communications where permitted and where you have provided the necessary consent
We will process personal information only for a lawful and reasonable purpose and in accordance with applicable law.
5. Marketing Communications
We may occasionally send promotional communications about GRUND & CO, including information about new products, collections, promotions or special offers.
Where required, we will obtain the appropriate consent before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending important service-related communications, such as order confirmations, delivery updates or information relating to an existing transaction.
6. Sharing Your Personal Information
We do not sell or rent your personal information to third parties.
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:
Payment service providers — to process payments and prevent payment fraud
Courier and delivery providers — to deliver your orders
Website and hosting providers — to operate and maintain our online store
Technology and service providers — where necessary to provide services on our behalf
Professional advisers — where reasonably necessary for business, legal or accounting purposes
Government authorities or other third parties — where disclosure is required or permitted by law
We aim to share only the information reasonably necessary for the relevant purpose.
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are in place.
7. Third-Party Services
Our website may make use of third-party services, including payment providers, courier services, website hosting services, analytics tools, social-media platforms and other technologies.
These third parties may process information in accordance with their own privacy policies and terms.
Where appropriate, we encourage you to review the privacy policies of third-party services you use through our website.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit and understand how the website is being used.
We may use cookies for purposes such as:
Enabling essential website functions
Remembering preferences
Maintaining shopping-cart functionality
Understanding website traffic and usage
Improving website performance and user experience
Supporting relevant marketing or advertising functionality, where applicable
You can manage or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of the website.
The cookies and technologies actually used on our website may change as we add, remove or update third-party services.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Where a security incident occurs that requires notification under applicable law, we will take the appropriate steps required by law.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law.
For example, certain transaction and financial records may need to be retained for legal, accounting or tax purposes.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
11. Your Privacy Rights
Subject to applicable law and any lawful limitations, you may have the right to:
Request access to personal information we hold about you
Request correction or updating of inaccurate or incomplete information
Request that we delete or remove personal information where there is a lawful basis to do so
Object to or restrict certain processing in circumstances permitted by law
Withdraw consent where processing is based on consent
Opt out of direct marketing communications
Lodge a complaint regarding the handling of your personal information
Requests relating to your personal information may be subject to verification of your identity and applicable legal requirements.
12. Children's Information
Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or guardian.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate steps.
13. Cross-Border Processing
Some of our service providers or technology platforms may store or process personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing comply with applicable data-protection requirements.
14. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.
The updated version will be published on our website with a revised "Last updated" date.
16. Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy-related right, please contact us using the contact details provided on our website.
GRUND & CO
Email: [email protected]
Website: grundco.co.za
GRUND & CO
A curated collective of new, preloved & handmade.